1. Introduction
Head Over Feels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely through Stripe)
- Account credentials (email and password)
- Order history and preferences
- Birthday (if provided, for loyalty rewards)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Manage your account and loyalty rewards
- Provide customer support
- Send promotional emails (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure password hashing
- Regular security assessments
- Limited access to personal information
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
6. Cookies
We use cookies and similar technologies to:
- Remember your preferences and cart contents
- Keep you signed in to your account
- Analyze website traffic and usage
- Personalize your experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us using the information below.
8. Third-Party Services
Our website may use third-party services including:
- Stripe: For secure payment processing
- Cloudinary: For image hosting
- Resend: For transactional emails
- Vercel: For website hosting
These services have their own privacy policies governing the use of your information.
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: privacy@headoverfeels.com
Address: Head Over Feels, Privacy Department